
Stakeholder Analysis and Management in the Business Value Chain
Stakeholder Analysis and Management in the Business Value Chain
BAM recognizes and prioritizes effective stakeholder management. To this end, the Company has established stakeholder engagement policies and practices in accordance with the AA1000 Accountability Stakeholder Engagement Standard (2015) or AA1000SES. Through the collection and analysis of relevant information, the Company identifies and prioritizes stakeholder groups via a six-step operational framework, as follows:
Stakeholder Analysis and Engagement Process
Stakeholder Identification and Prioritization
Stakeholder Engagement Planning
Disclosure and Reporting
Stakeholder Engagement Implementation
Stakeholder Engagement Risk Management
Monitoring and Review
Through this framework, BAM has identified and categorized stakeholders into 10 key groups:
1) Shareholders
2) Investors/Analysts
3) Customers/Debtors
4) Executive and Employees
5) Suppliers/Business Partners
6) Competitors
7) Creditors
8) Government Agencies/Regulators
9) Communities/Society
10) Media
This categorization enables the Company to effectively respond to the specific needs, expectations, and concerns of each stakeholder group and to develop tailored engagement and relationship-building plans. These plans are presented to the Sustainability Development Working Group and the Corporate Governance for Sustainability Committee for acknowledgement, respectively. This process also reveals opportunities for collaboration between the Company and stakeholders to advance the Company's mission and achieve both financial and non-financial objectives, while maintaining strong, long-term relationships with all key stakeholder groups.
Table: Stakeholder Engagement Overview
Stakeholders Group
Shareholders
Expectations
- Annual General Meeting once per year
- Extraordinary General Meeting
- Company Website Disclosures
- SET Portal disclosures via the Stock Exchange of Thailand
- Annual Report (56-1) One Report and Sustainability Report (SD Report)
- Investor Meetings organized by SET or securities firms (e.g., SET Opportunity Day) quarterly
- Company Visit
- Opportunity Day (two-way) once per quarter
- One-on-one conferences and various events (Online)
- Investor relations contact channels via website form, email, telephone, and postal mail
Engagement Channels
- Strong operational performance and appropriate returns
- Effectively Risk Management
- Complete, accurate, transparent, timely, and verifiable disclosure of operational performance
- Personal data protection and prevention of violations of shareholders’ personal rights
Our Responses
- Deliver strong operational performance and provide appropriate returns
- Control and manage risks prudently with systematic monitoring at organizationally acceptable levels
- Disclose operational performance in a timely, complete, accurate, transparent, and verifiable manner through various channels
- Strictly comply with laws and regulations regarding personal data protection